Refund & Cancellation Policy

Effective Date: 15/07/2025

This Refund & Cancellation Policy outlines the rules and procedures applicable to users of Pe2Paisa.

Contents
  1. Recharge and Bill Payment Transactions
  2. Transaction Failures
  3. Duplicate Transactions
  4. Payment Gateway or Bank Issues
  5. Cancellation Policy
  6. Fraudulent or Unauthorized Transactions
  7. How to Request a Refund
  8. Changes to This Policy

1. Recharge and Bill Payment Transactions

  • All mobile, DTH, and utility bill payments made through Pe2Paisa are non-refundable once successfully processed.
  • Users must ensure that all details (mobile number, DTH ID, consumer ID, operator, amount) are entered correctly.
  • Pe2Paisa is not responsible for failed or incorrect transactions due to user-entered mistakes.

2. Transaction Failures

If the payment is debited but the recharge or bill payment fails:

  • The amount will be refunded automatically to the original payment source within 3–7 business days.
  • If the refund is not received within this period, users may contact our support team with transaction details.

3. Duplicate Transactions

  • If a duplicate payment is made, users should report it immediately with transaction references.
  • After verification, refunds for duplicate transactions will be processed within 7 business days.

4. Payment Gateway or Bank Issues

  • Payments are processed using third-party payment gateways.
  • Refunds for gateway or bank-related delays will depend on the timelines of the payment partner.
  • Pe2Paisa will assist but cannot guarantee immediate refunds.

5. Cancellation Policy

  • All recharges and bill payments are processed in real-time.
  • Cancellation requests cannot be accepted once the transaction has been initiated.
  • Users are advised to double-check details before proceeding.

6. Fraudulent or Unauthorized Transactions

  • If unauthorized activity is suspected, users must contact us immediately.
  • We will investigate and may block the account, refund the amount, and notify authorities if required.

7. How to Request a Refund

You can contact our support team with the following details:

  • Order/Transaction ID
  • Registered mobile number or email
  • Brief description of the issue

Contact Information:

Email:

Phone:

Website: https://client.pe2paisa.com//

8. Changes to This Policy

We may modify this Refund & Cancellation Policy at any time. Updates will be posted on our Platform with a revised effective date. Continued use of our services indicates acceptance of the updated policy.